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Using Zupport.chat

Dashboard

The grid of assistants you own — create, open, delete, and switch between them.

Last updated 2026-05-23

The dashboard at /dashboard is your home after sign-in. It lists every assistant you own and is where you create new ones.

The assistant grid

Each card represents one assistant and shows:

  • Avatar — auto-generated robot or neutral silhouette, depending on the configured Avatar style.
  • Name — the name visitors see in the chat header.
  • Status badge — see the table below.
  • Description — your internal note. Visitors never see it.
  • Created date — relative timestamp in the footer.
  • Delete — trash icon. Asks for confirmation; deletes the assistant, its sources, scenarios, vectors, and published files.

Click anywhere on a card to open the assistant's overview tab.

Status badges

StatusToneMeaning
readyGreenKnowledge base built, ready to chat.
publishedGreenScenarios published to the CDN as well.
queuedOrangeWaiting for a worker to start a build.
processingOrangeBuild in progress — parsing, chunking, embedding, or publishing.
errorRedLast build failed. Open the assistant to see the message.
idleNeutralNo build has run yet — usually a brand-new assistant.

Create a new assistant

Click New assistant in the page header (or use the empty-state button if this is your first one). The form has two fields:

  • Name — required, up to 80 characters. Visitors see this.
  • Description — optional, up to 500 characters. For your own notes (e.g. “Garden tools e-shop”).

Submit to land on the new assistant's overview tab with status idle — no sources yet, no scenarios yet. Add a source from the Sources tab to kick off the first build.

Switch between assistants

From any assistant detail page, open the assistant switcher in the sidebar (just below the logo). The dropdown lists every assistant you own and jumps you straight to the chosen one's overview tab. The current tab (Sources / Scenarios / Configure / Embed) is preserved where possible.

Delete an assistant

Use the trash icon on the dashboard card. The confirmation modal lists what will be removed:

  • The assistant record.
  • All uploaded sources and their extracted chunks.
  • All scenarios and variants.
  • The published config.json, scenarios.json, and vectors.json.
The embed will stop working
Any page that still loads the deleted assistant's snippet will show a “config not found” error. Pull the snippet from those pages before deleting.