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DocsUsing Zupport.chatAssistant overview
Using Zupport.chat

Assistant overview

The single source of truth for one assistant — status, build progress, quick actions, and knowledge base stats.

Last updated 2026-05-23

The overview tab at /dashboard/assistants/{id} is where you land after opening an assistant. It collects status, build progress, quick actions, and summary stats on one screen.

Page header

  • Avatar + name — same identity visitors see.
  • Status row — build status (idle, queued, processing, ready, error), publish state, and whether the model is downloaded for previews.
  • Configure button — jumps to the Configure tab.
  • Last built — relative timestamp of the most recent successful build (or “Not built yet” for a brand-new assistant).

Build progress card

This card only appears while a build is in progress, or after a failure. It contains:

  • A spinner or error icon.
  • A progress bar (0–100%).
  • The current stage label.
  • An optional message from the queue service (e.g. error details).

Stages

StageWhat's happening
queuedWaiting for a worker to pick up the job.
parsingReading PDFs / Word docs / web pages into raw text.
chunkingSplitting text into retrievable passages.
embeddingGenerating a vector per chunk.
publishingWriting the new vectors.json to the CDN.
doneBuild finished. Assistant is ready.
errorSomething failed. Check the message; usually a source needs replacing.
Builds are incremental
Adding one new source re-embeds only that source's chunks, not the whole library. That keeps subsequent builds fast.

Quick actions

Three cards that link into the rest of the dashboard:

  • Add sources — shows current source count, links to Sources.
  • Curate scenarios — shows current scenario count, links to Scenarios.
  • Get the embed — links to Embed.

Knowledge base summary

Once the first build completes, a summary panel appears with:

  • Chunks indexed — total passages across all sources.
  • Vector size — total bytes of the published index.
  • Last built — relative timestamp.
  • Scenarios published — count, since the last publish.

Chat preview

A floating preview widget appears on the right of every assistant detail page, including this one. Use it to test changes without leaving the dashboard. Toggle between desktop and mobile mode in the preview header to simulate iPhone behaviour (scenarios only).