No app subscription
Most Shopify chat apps bill monthly through Shopify Billing. Zupport.chat bills once via Polar.sh as Merchant of Record — VAT/GST sorted, you own it forever.
Shopify integration
AI customer support for your Shopify store — own it for $79.
Every Shopify chat app in the App Store is a subscription. Zupport.chat is a one-time payment. Paste the snippet into your theme.liquid (or use a custom HTML block), upload your shipping / returns / sizing docs, and the AI handles inbound from day one.
01 · Why teams switch
Three reasons Shopify chat apps customers move to Zupport.chat.
Built for product Q&A
Upload your shipping, returns, sizing guides as sources. Author scenarios for the top 10 questions. AI handles the rest.
Works on any Shopify theme
Pure HTML + JS snippet. No theme app block required, no Online Store 2.0 dependency.
02 · Side-by-side
Zupport.chat vs Shopify chat apps, plainly.
Sourced from each company's published pricing page. Your numbers will vary; the ratio won't.
| Zupport.chat | Shopify chat apps | |
|---|---|---|
| Pricing | One-time $79 | $19–$499/month |
| Install | Paste one snippet | OAuth app install + permissions |
| Per-message cost | None | Common, plan-dependent |
| AI runs | In the visitor's browser | On vendor servers |
| Removes if uninstalled | Delete one line of HTML | Uninstall through Shopify admin |
| 12-month cost (mid tier) | $79 | ~$590 |
How it works on Shopify, end-to-end
Sign up at /auth/register, name your assistant, and the dashboard takes you through three steps: upload your shipping/returns/FAQ docs (PDF, Word, Markdown, or URLs), author 5–10 scenarios for the questions you get hourly, and publish. Copy the embed snippet, paste it into your theme.liquid before </body>, and the widget appears on every page of your store.
The first visitor who opens the bubble triggers the AI model download (~520 MB, one-time) to their device. Every subsequent visit is instant. Your scenarios fire in under 50ms for canned questions; the AI handles novel ones in 1–2 seconds.
03 · Questions
What people ask before switching.
How do I add Zupport.chat to my Shopify theme?
Theme → Edit Code → open theme.liquid → paste the snippet just before </body>. Done. The widget loads on every page automatically.
Can I scope the widget to specific pages?
Yes. Wrap the snippet in a Liquid conditional, e.g. {% if template == 'product' %} ... {% endif %} to show it only on product pages.
Will it pick up my product catalogue automatically?
Not via Shopify's API — you upload your support content (FAQ, policies, sizing guides) directly. For product-level Q&A, upload your product info as a PDF or a Markdown export.
Does Zupport.chat count toward Online Store performance budget?
The embed defers and the AI model only downloads when the visitor opens the widget — first impression of your store stays fast.
What about checkout pages?
Shopify blocks third-party scripts on checkout by default. Zupport.chat runs on storefront pages, not the checkout step. Most pre-purchase questions get asked before checkout anyway.
Add AI customer support to your Shopify store today.
$79 once. Paste the snippet. AI handles the inbound.